Aria's Table: Menu Mastery For New Servers
Aria's Table: Menu Mastery For New Servers
Embedded Files
Tools: Articulate Storyline 360, Canva
Lessons Learned: This project significantly enhanced my ability to receive and apply feedback effectively. From the Alpha stage to the Gold stage, I discovered the importance of adjusting learning objectives and making visual modifications to improve learner retention.
Process: Using the ADDIE model, I analyzed the business problem and developed three learning objectives. I created a Design Document, modified it based on feedback, and constructed a Storyboard. The final course was built in Storyline, with feedback and adjustments applied at every stage to ensure effectiveness, relevance, and alignment with learners' needs.
Audience: Newly hired servers at Aria’s Table Restaurant. Middle class, average age: 25-35. Most have previous experience working in the restaurant industry as a waiter/waitress/server.
Business Problem: Newly hired restaurant servers lack sufficient knowledge of menu items, resulting in poor customer service and lower customer satisfaction.
Solution: Implement a comprehensive training program to equip new servers with detailed menu knowledge and high-quality service skills, thereby improving customer satisfaction and reviews.
Highlights: The course is structured into manageable subtopics that align with Adult Learning Principals. It features interactive knowledge checks including drag-and-drop interactions and realistic scenarios to enhance engagement and practical application.
Additional Deliverables:
Evaluation:
Level 2: Embedded knowledge checks and a 5-question quiz.
Level 3: Post-course evaluations by managers, including:
Observations: Assess learner application of knowledge two weeks after course completion.
Customer Feedback: Collect surveys one month after completion to evaluate improvements in server knowledge.
Improving Employee Retention Through Feedback
Improving Employee Retention Through Feedback
Tools: Articulate RISE, Canva
Lessons Learned: In creating this module, I became increasingly familiar with RISE and its many design features, interactive elements, and built-in templates to create engaging and accessible content. I also developed a stronger sense of organization when I adjusted my subtopics within the course to follow Adult Learning principles.
Process: I analyzed the business problem using the ADDIE model and developed a design document based on learning objectives. After consulting with subject matter experts, I created the first draft of the e-learning course in Articulate RISE. Incorporating feedback, I added scenario-based learning elements to enhance engagement.
Audience: Managers at Elevated Occasions, an event planning company. Adult professionals with experience in event planning and office management. Primarily ages 40-60
Business Problem: Employees are overwhelmed and unsure how to perform some of the tasks they are being assigned. As a result, many quit within a year of beginning the job.
Solution: This training will provide Company managers with the tools to utilize employee feedback and apply changes to enhance positive experiences in the workplace
Highlights: The course is structured into manageable subtopics that align with Adult Learning Principals.
Additional Deliverables:
Evaluation:
Level 2: Embedded knowledge checks and a 5-question quiz.
Level 3: Post-course evaluations include:
Employee Feedback: Assess changes in managerial behavior and their impact on work experience.
Performance Metrics: Analyze KPIs such as employee retention rates, job satisfaction scores, and the frequency of feedback sessions before and after training.
Page updated
Google Sites
Report abuse